FREQUENTLY ASKED QUESTIONS

Orders

Once you place an order, you will receive a confirmation call and email containing your order number and the estimated delivery time.

Changes to your order can be made only if it has not been processed yet. If you need to make adjustments, please contact us at support@mobibazaar.net or within 24 hours of placing the order. Unfortunately, once the order is processed, new items cannot be added. However, you can place a separate order for additional products. If you wish to remove items, please contact customer service to cancel the order so that a new one can be created.

You will receive an email with shipment details, including the tracking number (AWB) and the courier company’s name. You can track your order on their website or write to us at support@mobibazaar.net. Tracking is also available through our website.

Yes, we offer Cash on Delivery. A nominal fee applies to COD orders. Please note that COD orders are not eligible for cashback or free gifts. For better deals, choose online payment options.

You can place an order through the following methods:

Orders are shipped within 2 working days of confirmation. You can expect delivery within 5-6 working days. However, delivery to remote areas or delays due to weather conditions may require additional time.

Yes, billing and shipping addresses can be different.

Shipping charges vary depending on your location and the delivery options available in your area. The total cost will be calculated based on the product weight and delivery address. You will see the shipping cost on the payment confirmation screen before processing.

You can reach us via email at support@mobibazaar.net.com or call us at +62 85257498417 for any inquiries or support.

Expedited delivery is available depending on your region. Please contact our customer support team for further details on speeding up your delivery.

While we aim to ship all orders within 2 business days, delivery can be delayed due to factors such as location or unforeseen weather conditions. Please allow extra time for remote areas or adverse weather.

Canceling your order with Mobi Bazaar is simple:

  • Email us at support@mobibazaar.net with the subject “Cancel My Order,” and we’ll process it immediately.
  • We will call to confirm your order before dispatch, and you can cancel or modify your order during that call.
  • You can also call us at +62 85257498417 during office hours (10:00 AM – 5:00 PM) to cancel your order directly.